Privacy Policy
Last Updated: 7/16/2024
Introduction
Community Forward SF is committed to protecting your privacy and ensuring that your personal information is handled responsibly. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website, www.communityforwardsf.org ("Website"), and when you interact with us via text messaging and other communication methods.
Information We Collect
We may collect the following types of information:
Personal Information: This includes information such as your name, email address, phone number, and other contact details that you voluntarily provide when you sign up for our newsletter, make a donation, or contact us.
Usage Data: We may collect information about how you use our Website, such as your IP address, browser type, operating system, pages visited, and the dates and times of your visits.
Cookies and Tracking Technologies: Our Website may use cookies and other tracking technologies to enhance your experience. Cookies are small data files stored on your device that help us understand how you interact with our Website.
Donations
In order to make a donation on the Website, you must first complete a donation form, which will ask you to give us personally identifiable information (such as name, email address, mailing address, and telephone number) and financial information (such as account or credit card numbers). We will use your personally identifiable information to send you donation and tax receipts. We will use your personally identifiable information to send you announcements and notifications that may be of interest to you. By giving the Website your credit card and related personal information, you are authorizing us to give that information to a credit card company to complete your donation or recurring pledge.
Get Involved Form
In order to share your interest as a volunteer on the Website, you must first complete our Get Involved Form with personally identifiable information (such as your name and email address. We will use such information to share volunteer opportunities with you and connect you to opportunities that may be of interest to you. We may also use this personally identifiable information to send you announcements and notifications that may be of interest to you.
How We Use Your Information
We may use the information we collect for various purposes, including:
To provide, operate, and maintain our Website
To improve, personalize, and expand our Website
To understand and analyze how you use our Website
To communicate with you, including sending updates, promotional materials, and text messages
To process your donations and manage transactions
To comply with legal obligations and protect our rights
Consent for Text Messaging
When you provide your phone number, we may use text messages to communicate with you for better client support and to aid you in accessing our services. To ensure compliance with 10 DLC requirements, we adhere to the following practices:
Verbal Confirmation: When you call us, we will ask for your verbal consent to receive text messages from us. This confirmation will indicate that you understand and agree to receive messages.
Opt-In Confirmation: After providing your phone number, you will receive a confirmation message to verify your opt-in status. You must respond to this message to confirm your willingness to receive text communications from us.
Content of Messages: Our text messages may include important updates, reminders about appointments, support resources, and other information to assist you with our services.
Opt-Out Process
You may opt out of receiving text messages at any time. To do so, simply reply to any message with the word “STOP” or contact us at it@communityforwardsf.org to request removal from our messaging list. Upon opting out, you will no longer receive text messages from us.
Sharing Your Information
We do not share personal data (such as phone numbers) or consent with third parties, affiliates, or partners. We do not sell, trade, or otherwise transfer your personal information to outside parties, except as described below:
Mobile Data Protection: No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Service Providers: We may share your information with third-party service providers who assist us in operating our Website, conducting our business, or servicing you, as long as those parties agree to keep this information confidential.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
Data Security
We implement a variety of security measures to maintain the safety of your personal information. However, no method of transmission over the internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.
Your Rights
You have the right to:
Access, update, or delete your personal information
Withdraw your consent to the processing of your personal information
Object to the processing of your personal information
Request the restriction of processing your personal information
Request the transfer of your personal information
To exercise any of these rights, please contact us at it@communityforwardsf.org.
Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.
Contact Us
If you have any questions about this Privacy Policy, please contact us at:
Community Forward SF
1171 Mission St, (2nd Floor)
San Francisco, Ca. 94103
Email: it@communityforwardsf.org
Phone: (415) 223-1416